Tenants Information

We are always on hand to take you through all our properties and advise you on the process about renting in general.

useful information for our tenants


When you have found a property on our list that you would like to view, we or the owner will arrange a convenient time for you to visit the property. A representative will meet you outside the property to show you around and answer any questions that you may have.

If you find after making an appointment you wish to cancel then please contact us immediately. Please save our telephone number into your mobile for convenience in case you are late.

In the event of there being more than one interested party on the same property, RSB Lettings & Sales will at our discretion speak with the landlord to ascertain what best suits his or her needs.

Securing a Property

Once you decide on the right property for you, we will issue you with a tenancy application and guarantor form, an unrefundable administration/reservation fee on the property will need to be paid, this needs to be accompanied with a fully completed and signed Tenancy Application Form, Guarantor form with valid Identification i.e.: copy of passport or driving licence. This must be a photo id type. We will then place the property on “hold” whilst the decision process is taking place.

A credit reference search is carried out on all applicants and further references are required from employers and previous landlords where applicable. This procedure will also be applicable for guarantors should they be requested.

Once all the paperwork is in order and we have satisfactory references we will arrange a move in date with you. The initial term of tenancy is 6 months (unless otherwise stated).

Should an application not be successful or the applicant decides they no longer want the property the administration/reservation* fee will be not be refunded due to administration costs.

Prior to moving in

We require the deposit and the first months rent in advance. This can either be paid by cheque, seven working days before move in, or a bank transfer in to our account. Cleared funds are essential before any move in can commence.

Please note RSB Lettings & Sales will soon be offering admin fees to be paid by Credit Card

RSB Lettings & Sales will provide a digital video inventory for each property and will notify the council tax, electricity, gas and water authorities of move in date and give the necessary meter readings. We are unable to deal with telephone and cable companies on your behalf.


RSB Lettings & Sales have undertaken an obligation to the landlord to carry out periodic inspections at the property. This will happen once every quarter.

Housing Benefit

Some landlords do accept housing benefit tenants. These properties will have a “Housing benefit accepted” clearly marked in the description of the property in our lettings list.


Some Landlords do accept pets in their properties. In these instances a larger deposit bond may be required against dilapidations to the properties that can be caused by pets. You may be required to have carpets and curtains professionally cleaned at the end of the tenancy.

Tenants Contact Form

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